I was told that you were Grace’s supervisor and so I wanted to convey our impressions of her as a member of the team.
I rang to inquire about viewing a rental property at short notice last week. We were only able to come to Bathurst for one day.
Grace was kind, helpful, professional and friendly, and clearly knowledgeable about her role and the market. She went out of her way to assist us and accommodate our requests. This was in direct contrast to another person I spoke to at another agency.
We have been excellent tenants for over 20 years and we have never been treated in such a delightful and welcoming manner. She even told us that she understood how stressful moving is, and that your team wanted to attract tenants like us. This was quite a shock!
We are also landlords in Albury/Wodonga and know the other side of the transaction. We would love to have her on our side.
I think it’s essential to give positive feedback as it is done so rarely and Grace deserves recognition for her passion, knowledge and attitude. She is an excellent advertisement for your business.
I also want to thank Kate and Chelsea who I have also dealt with. They are extremely helpful.
Cate and Geoff Nunan